FAQ

Marketplace services can be billed either on a pre-pay basis or a pay-as-you-go basis, depending on the service and your chosen model. Pre-pay models often come with volume discounts.

If you exceed the number of journeys included in your package, you can purchase additional journeys at the pre-determined rate or upgrade to a higher package.

Yes, you can upgrade your package at any time to accommodate more users and access additional features.

Apart from the journey cost, consider additional costs for services like IDV, which are billed separately based on usage.

A journey is an entire interaction process initiated by a user. Regardless of the number of steps or API calls involved, it is billed as a single unit.

Yes, volume discounts are available for pre-paying for a higher number of journeys or Marketplace services. These discounts are negotiated based on the volume you commit to upfront.

The per journey cost covers the use of Zenoo’s platform for bundling your APIs and utilizing our zero-code studio. Additional costs for services like IDV are separate.

Safety is our priority, which is why we are currently in process of acquiring ISO 27001 certification.

Zenoo is a SaaS platform and comes in several packages. This gives you the flexibility to choose exactly what you need. Find out more about the pricing model here.

We rely on the latest technologies such as Kafka, Java 11, React, and Node.js. Read more about the tech we use here.

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We will use your own data sources and services, and pre-integrate them into our platform for you.

When you use our pre-built templates, it takes only a couple of minutes. And if you build your onboarding journey from scratch in our no-code Studio, even the most complex flows shouldn't take more than half an hour. Plus, the actual deployment process only takes a matter of seconds. You can find out more about the Studio here.

Of course, our platform is built with extensibility in mind. We’ve even developed an internal framework that allows us to easily connect to third-party services such as IDV, Biometrics, Open banking, and many similar solutions.

We provide our proprietary technology to industry leaders such as Refinitiv, TransUnion, GBG, and many more. They resell our platform to their customers, which include NASA, Sotheby's, Tilney, The World Bank, and a whole host of other household names. Read more about it here.

The usual time to market for a white-label solution is somewhere between 8 and 12 weeks. This timeline always depends on the level of customisation that’s needed.

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Personal end-user data is stored for a limited period in Kafka streams. This period is configurable, with a maximum storage time of 48 hours.